Welcome to our flower delivery service in New Eltham. These Terms & Conditions govern your use of our UK e-commerce website and apply specifically to flower deliveries made to customers in New Eltham and the surrounding areas. Please read these terms carefully before completing your purchase, as by placing an order with us you agree to be bound by the following conditions.
Throughout these Terms & Conditions, the following definitions apply:
These Terms & Conditions apply to all online orders for flower delivery in New Eltham and the neighbouring areas. By using our website and services, you confirm that you are at least 18 years of age and capable of entering into a binding contract under UK law.
To place an order for flower delivery New Eltham, please follow the steps outlined below:
Your order constitutes an offer to us to purchase a product. All orders are subject to acceptance by us, and we reserve the right to refuse any order at our sole discretion. If we are unable to fulfil your order for any reason, you will be notified promptly, and any payment made will be refunded in full.
All products for flower delivery New Eltham are subject to availability. In the event that a particular flower or arrangement is unavailable, we reserve the right to substitute with a product of equal or greater value while maintaining the overall appearance and style of the arrangement. We will make every reasonable effort to contact you in such cases, though this may not always be possible due to time constraints.
All prices displayed on our website are in GBP (£) and include applicable UK VAT. Delivery fees for New Eltham and nearby areas will be clearly stated at checkout before you place your order. We reserve the right to update prices without prior notice; however, the price applicable at the time of confirming your order will remain valid for that transaction.
We accept most major credit and debit cards, as well as other payment methods as indicated during checkout. By placing an order, you represent and warrant that the payment details provided are valid and correct. Payment will be taken in full at the time of placing your order. We use secure payment systems to protect your financial information, and do not store card details after the transaction is completed.
Our flower delivery New Eltham service operates within New Eltham and selected surrounding areas. Delivery dates and times are subject to availability and may be affected by factors beyond our control such as traffic, adverse weather, or unforeseen circumstances. While we make all reasonable efforts to ensure timely delivery, delivery times are estimates only and cannot be guaranteed.
Flowers are typically delivered directly to the recipient, and if they are unavailable at the time of delivery, our courier may leave the flowers with a neighbour, in a safe location, or attempt re-delivery where appropriate. Delivery will be considered complete when the flowers are delivered to the provided address or left in a secure location as per our delivery policy.
It is your responsibility to ensure that delivery address details are accurate and complete. We cannot be held responsible for delayed or failed delivery due to incorrect or incomplete information provided at checkout.
If you wish to cancel or change your order for flower delivery New Eltham, please notify us as soon as possible. Orders can only be cancelled or amended prior to dispatch. Once an order has left our premises or is in transit, we may be unable to offer cancellation or amendment due to the perishable nature of the products.
To request a cancellation or amendment, please use the contact form on our website, quoting your order number and delivery details. We will confirm the status of your order and advise you of any applicable refunds or charges.
If your order has already been dispatched or delivered, it may not be eligible for cancellation or changes. We are unable to accept returns on perishable items such as flowers except where products are damaged, defective, or not as described.
We take pride in our flower delivery New Eltham service and strive for customer satisfaction. In the unlikely event that your flowers arrive damaged, defective, or substantially different from what was ordered, please contact us within 24 hours of delivery. Please provide clear photographs of the item and your order confirmation details to assist with your claim.
Where a return or refund is due, we will process it as quickly as possible, with refunds typically credited to the original payment method within 5-7 working days, subject to your card issuer’s policies.
Due to the perishable nature of flowers, we are unable to offer returns or refunds for reasons relating to taste, personal preference, or failure to follow care instructions. We reserve the right to request the return of the product for inspection where applicable.
Nothing in these Terms & Conditions shall limit or exclude our liability for personal injury or death caused by our negligence, fraud, or any other liability which cannot legally be limited or excluded under UK law.
Subject to the above, we will not be liable for any indirect, consequential, or punitive loss or damages, including (without limitation) loss of business, loss of income, loss of profits, or loss of goodwill arising out of or in connection with our flower delivery New Eltham service or these Terms. Our total maximum liability to you for any claim arising out of or relating to your order shall be limited to the total amount paid by you for the relevant order.
We cannot accept responsibility for late or failed deliveries resulting from incorrect delivery information or where the recipient is unavailable.
We shall not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure results from circumstances beyond our reasonable control, including (but not limited to) acts of God, weather events, strikes, governmental measures, or interruptions in delivery services.
All content on our website, including images, product descriptions, graphics, and the website design, remains our intellectual property and may not be reproduced, distributed, or used for commercial purposes without our express written permission.
Your privacy is important to us. Personal information collected during your interaction with our flower delivery New Eltham website will be treated in accordance with UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. We only use your information to process orders and improve service quality. For further details on how we handle your data, please refer to our Privacy Policy.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with their subject matter, formation, or performance shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes or claims arising under these Terms.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website and will apply to all subsequent orders. It is your responsibility to review the terms regularly.
Should any part of these Terms & Conditions be found invalid or unenforceable, that provision shall be deemed severed from the remaining terms, which will continue to be valid and enforceable.
No waiver of any provision in these Terms & Conditions shall be considered a waiver of any other provision or of our right to require strict observance of each of the terms set forth herein.
If you have any questions regarding these Terms & Conditions, or require assistance with your order, please use the contact form available on our website. Our customer support team is dedicated to helping customers across New Eltham and the surrounding areas, and we aim to respond as promptly as possible.
These Terms & Conditions apply to all customers seeking flower delivery in New Eltham and the wider local region. By placing an order through our UK e-commerce platform, you are deemed to have read, understood, and accepted these Terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
