At Flower Delivery New Eltham, we pride ourselves on delivering the freshest flowers and exceptional service to our local community. Whether you are ordering for your home, business, or a special occasion, we are dedicated to providing a trusted, local florist service that meets the highest standards. Our Fresh Flowers Guarantee ensures that you and your recipients always enjoy beautiful, vibrant blooms with every order.
We understand how important freshness is when it comes to flowers. That's why we guarantee that all flower arrangements leaving our New Eltham shop have been carefully selected and prepared to ensure maximum freshness. Under normal care, our flowers are designed to last at least 5 days from the date of delivery, often much longer. This is our promise to every household and business we serve in and around New Eltham.
In the rare event that your flowers arrive damaged or do not meet expectations, please inspect your delivery as soon as possible. If you notice any damage or quality issues within 24 hours of receipt, take clear photographs of the flowers and the packaging. Contact our team promptly with your concern and the supporting images, so we can assess the situation and provide the most suitable solution for you.
Our freshness window covers any premature wilting or quality problems observed within 5 days of delivery when following the provided care instructions. Should your flowers fail to maintain their freshness within this period, and you have cared for them as advised, please reach out with photos and a brief description of the problem. We will investigate each case individually and act swiftly to resolve any issues that arise.
Your satisfaction is our priority and we offer flexible options depending on your circumstance:
If you are unsatisfied with your experience or have any concerns regarding your flowers or delivery service, we encourage you to let us know as soon as possible. Please provide full details of your order, the issue encountered, and photographic evidence (where relevant) within 5 days of delivery. Our team is committed to resolving complaints efficiently and to your satisfaction, and we will reply promptly with an update or resolution steps.
As a trusted local New Eltham florist, we value every customer and every delivery. Our dedicated team serves households, offices, and businesses nearby with integrity, attention to detail, and a passion for fresh flowers. Thank you for choosing Flower Delivery New Eltham – we look forward to brightening your day with our blooms and our service.
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